Refund policy
Your statutory rights are not affected. Please contact the main gallery in Launceston for any queries on 01566 779779
Cancellation and Returns Policy
If for any reason you are not completely satisfied with your purchase, you can cancel your order within 28 days of receiving your goods. Please notify us by emailing sales@jodowns.com or ringing our main Launceston Gallery on 01566 779779 with your order number and details.
We will refund the original payment and any associated delivery charge. We do not refund any returns delivery charges on unwanted items. Refunds can only be made to the original method of payment to prevent money laundering.
Please note pierced earrings are excluded from our returns policy for hygiene reasons.
WORKSHOPS
Workshops can be cancelled up to 14 days prior to the course date to receive a full refund. Cancellations between 14 days and 48 hours prior to the course date will be charged at 50%. Cancellations less than 48 hours prior to the course date will be charged in full.
We reserve the right to cancel a workshop at short notice for reasons beyond our control. Under these circumstances, you will be offered an alternative date or a full refund. We will not be held liable for any additional costs incurred.
Faulty or Damaged Items
If your item is faulty or damaged we will refund the returns postage for a replacement or full refund. Please notify us within 28 days of purchase. Refunds may take up to 7 – 10 days upon receipt of the item to be processed.