delivery & returns information

standard delivery 

Our standard mainland UK Delivery service is 5 to 7 working days (excluding weekends, Bank Holidays and during SALE periods) using either Royal Mail or our contracted UK carrier DPD. However please allow up to 10 working days and in some cases longer as many items are produced to order. Please allow up to 15 working days for delivery during any sale or promotional period. 

If you have an urgent requirement please ring 01566 779779 to confirm stock availability and delivery costs.

Please note that Weekends and Bank Holidays are not classed as working days.

Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man and Northern Ireland will take an extra day or two to arrive.

The standard delivery charge is £5.95 with FREE UK* delivery on orders over £80. *This excludes commission item deliveries & items requiring a pallet delivery. Pallet delivery is £100 and is added at checkout. Items with a pallet delivery can be purchased in person from our Launceston Gallery or from our other galleries is in stock.

Digital Gift Cards are also available, to purchase please click here.

international & european orders

We can now accept International Orders for most of our items to USA, Canada and Europe. Orders will be sent from our UK HQ via courier so please allow up to 15 working days for delivery, however most orders should be delivered sooner. Delivery charges are calculated at checkout.

Delivery of other items to USA, Canada, Mexico, Europe and ROW can be arranged through our Launceston HQ. Please ring +44 1566 779779 to discuss further and place your order.

We are researching other delivery destinations and hope to open up this service to more countries. If there are any specific countries you would like us to deliver to please let us know by emailing

cancellation and returns policy

If for any reason you are not completely satisfied with your purchase, you can cancel your order within 28 days of receiving your goods as long as it is unused and in its original packaging. Please notify us by emailing or ringing our main Launceston Gallery on 01566 708734 with your order number and details. We will refund the original payment and any associated delivery charge. We do not refund any returns delivery charges on unwanted items. Refunds can only be made to the original method of payment to prevent money laundering. Please note pierced earrings are excluded from our returns policy for hygiene reasons.

WORKSHOPS: Workshops can be cancelled or dates changed up to 14 days prior to the course date to receive a full refund or exchange. Cancellations or date changes between 14 days and 48 hours prior to the course date will be charged at 50%. Cancellations or date changes less than 48 hours prior to the course date will be charged in full.

faulty or damaged items

If your item is faulty or damaged we will refund the returns postage for a replacement or full refund. Please notify us within 28 days of purchase. Refunds may take up to 7 – 10 days upon receipt of the item to be processed.