ORDERS PLACED BY 17TH DECEMBER WILL BE DELIVERED BEFORE CHRISTMAS. WE CANNOT GUARANTEE PRE-CHRISTMAS DELIVERY AFTER THIS DATE.

Delivery & Returns Information

Standard Delivery

Our standard mainland UK Delivery service is 5 to 7 working days (excluding weekends and Bank Holidays) using either Royal Mail or our contracted UK carrier DPD. However please allow up to 10 working days.

Please note that Weekends and Bank Holidays are not classed as working days.

If you have an urgent requirement please ring 01566 779779 to confirm stock availability and delivery.

Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man and Northern Ireland will take an extra day or two to arrive.

The standard delivery charge is £5 with FREE UK delivery on orders over £30.

CHRISTMAS DELIVERY: Order by Friday 14th December for guaranteed pre Christmas delivery. Orders received up to 17th December will be delivered before Christmas. We cannot guarantee pre-Christmas delivery on orders received after the 17th December. 

International Orders

Unfortunately, we currently do not accept orders for non-UK addresses on our website. We can however arrange delivery to Europe and ROW. Please ring +44 1566 779779 to discuss further and place your order.

 

Cancellation and Returns Policy

If for any reason you are not completely satisfied with your purchase, you can cancel your order within 30 days of receiving your goods.
Please notify us by emailing sales@jodowns.com or ringing our main Launceston Gallery on 01566 779779 with your order number and details. We will refund the original payment and any associated delivery charge.
We do not refund any returns delivery charges on unwanted items.
Refunds can only be made to the original method of payment to prevent money laundering

Faulty or Damaged Items

If your item is faulty or damaged we will refund the returns postage for a replacement or full refund. Refunds may take up to 7 – 10 days upon receipt of the item to be processed.